Refund Policy

Last updated: November 9, 2026 · Version 1.0

PREAMBLE

This Policy defines the conditions under which a refund may be granted to a User of MyCashBill (published by DANY, sole proprietor, Douala, NIU P118816334425R). It supplements the Terms of Sale accessible at https://mycashbill.app/en/legal/cgv.

This Policy applies exclusively to paid subscriptions (Pro plan and add-ons).

ARTICLE 1 — GENERAL PRINCIPLE: NO REFUND

As a general rule, NO REFUND is granted after the start of the subscribed period, except in the cases exhaustively listed in Article 2.

The Customer acknowledges having been informed of this rule prior to subscription.

ARTICLE 2 — LIMITED REFUND CASES

2.1 — Duplicate payment

In case of multiple debits for the same period, the overpayment is refunded in full. Procedure: request to support@mycashbill.app with both Notch Pay references. Verification within 7 days. Refund within 30 days.

2.2 — Technical billing error attributable to the Publisher

In case of an obvious billing error (incorrect amount, wrong currency, erroneous tariff) exclusively attributable to the Publisher, the difference is refunded. Verification within 7 days. Refund within 30 days.

2.3 — Prolonged Service unavailability

In case of continuous unavailability exceeding 15 consecutive days exclusively attributable to the Publisher, a pro rata refund for unused days may be granted.

Clarification: unavailability resulting from force majeure, technical provider failure or Customer misuse does NOT entitle to a refund.

ARTICLE 3 — CASES EXPRESSLY EXCLUDED FROM REFUND

The following NEVER entitle to a refund:

• Change of mind after subscription.
• Partial use or non-use of the Service.
• Dissatisfaction with features, user experience or performance.
• Account suspension for breach of Terms of Service or Terms of Sale.
• Account closure by the Customer during the active period.
• Loss of documents due to failure of retention by the Customer.
• Mobile Money transaction fees charged by the operator.
• Unavailability resulting from force majeure or a technical provider.
• Unavailability resulting from Customer misuse.
• Expiration of the subscription not renewed in time.
• Unwanted renewal (reminder: renewal is manual, no automatic extension).
• Data loss due to a bug, technical incident, or deletion by the User.

ARTICLE 4 — CLAIM PROCEDURE

Any request must be addressed to support@mycashbill.app within a maximum of 7 calendar days following the disputed payment, including:

• Invoice number (MCB-SUB-XXXX-XXXXXX)
• Proof of payment (Notch Pay receipt, screenshot)
• Specific reason (consistent with Article 2)
• Payment method used

Any late or incomplete request is inadmissible.

ARTICLE 5 — PROCESSING AND TERMS

5.1 — Processing time

Acknowledgment of receipt within 48 business hours. Decision within 7 days of receipt of the complete request.

5.2 — Methods

By the same payment method, in CFA francs, within 30 days after acceptance.

5.3 — Fees

The Publisher charges no fees on refunds. Any bank or Mobile Money fees remain at the Customer's expense.

ARTICLE 6 — NO RIGHT OF WITHDRAWAL

The professional Customer expressly acknowledges not benefiting from a right of withdrawal. As the Service is performed immediately upon payment, no withdrawal period applies. Compliant with Article 7 of the Terms of Sale.

ARTICLE 7 — DISPUTES

In case of persistent disagreement, written complaint to support@mycashbill.app. Response within 15 days.

Failing amicable solution, the dispute shall be brought exclusively before the competent courts of Douala, Cameroon, in accordance with Article 16 of the Terms of Sale and Article 20 of the Terms of Service.

ARTICLE 8 — ACKNOWLEDGEMENT BY THE CUSTOMER

The Customer acknowledges having:

• read and understood all of this Policy;
• been informed of the general principle of no refund;
• been informed of the 3 limited refund cases;
• been informed of the 7-day period to submit a request;
• accepted that the competent jurisdiction is exclusively that of Douala, Cameroon.